Synchrony Log

[Neil Anthony Morada]

Hi All,

I just want to ask what is the meaning of this logs that we got from confluence "atlassian-synchrony"? 

2021-09-09 05:40:45,594 DEBUG [167:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
2021-09-09 05:41:15,602 DEBUG [167:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
2021-09-09 05:41:45,610 DEBUG [167:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}
2021-09-09 05:42:15,649 DEBUG [167:StdOutHandler [C:\Program Files\Atlassian\Confluence\jre\bin\java.exe]] {"synchrony":{"request":{"remote-addr":"127.0.0.1","uri":"/synchrony/heartbeat","request-method":"get","query-string":null},"response":{"status":200},"ns":"synchrony.middleware.logging","level":"info","message":"synchrony.middleware.logging [info] null"}}

Currently, our synchrony has error.

Thank you!

[Medhat Ahmed]

Dear @Neil Anthony Morada 

you have issue on synchrony service which should be installed correctly while you are using Confluence and it is the engine that powers collaborative editing in Confluence please let us know if you are using confluence Datacenter or server also please read this article to understand more about it  https://confluence.atlassian.com/doc/configuring-synchrony-858772125.html 

please accept my answer if it helps you on your issue.

Best Regards,

Medhat

[Neil Anthony Morada]

Hi @Medhat Ahmed 

We run our Confluence on a Windows 10 20H2 device. Strange because it is running smoothly for a year and suddenly, we encountered error on synchrony saying that the synchrony has stopped or has errors. And above is the last log that we got from synchrony. Thank you.

[Medhat Ahmed]

Hi @Neil Anthony Morada 

please let me know if your confluence is totally stopped now or you can open the portal and its only giving you an error on logs?

Best Regards,

Medhat

[Neil Anthony Morada]

Hi @Medhat Ahmed 

Our confluence is running now, we are just using Limited mode in collaborative editing since our synchrony has error. We can use our confluence but can't edit pages because of synchrony error. Thank you.

[Medhat Ahmed]

Hi @Neil Anthony Morada 

please configure it using this link https://confluence.atlassian.com/doc/configuring-synchrony-858772125.html and let me know if you face any issues, also please confirm if it confluence server or datacenter? and let me know the results after following the link steps. also please let me know if you tried to upgrade it or not?

Best Regards,

Medhat

[Neil Anthony Morada]

Hi @Medhat Ahmed 

We are using confluence server, we don't try to upgrade it. I think this is our problem, this is what we see in synchrony-logs when we restart synchrony:

2021-11-25 09:20:09,214 WARN [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] lambda$startProcess$1 Failed to setup Synchrony, turn on debug for stack trace: C:\Program Files\Atlassian\Confluence\temp\2.1.0-master-ed94c233.jar (Access is denied)

I have seen this article on conflunce: https://confluence.atlassian.com/confkb/failed-to-setup-synchrony-turn-on-debug-for-stack-trace-950291872.html

but I don't know how to run this commands

chown -R confluence.confluence <confluence-install-folder>
chown -R confluence.confluence <confluence-home-folder>
chmod -R u=rwx,go-rwx <confluence-install-folder>
chmod -R u=rwx,go-rwx <confluence-home-folder>

Do you have any idea on this sir? Thank you. 

[Medhat Ahmed]

Hi @Neil Anthony Morada 

this should be done by a system administrator if you can't do that please reach my linkedin profile through my profile here and text me.