Systemadministration Role

[Sascha Schäfers]

Dear Community,

I create a Confluence Cloud Wiki. I am the only user and Admin. Now I wanted to change the language and Confluence says, that only the Systemadmin is able to change that. There is no other person in my Confluence so who could be the admin - normally its me. How can I fix this problem?

Best regards

Sascha

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

This suggests that you are not a full admin.  You'll need to get yourself set up as an admin.

[Sascha Schäfers]

How do I do that? I mean I created the Confluece page - why am I not the Admin especially because I am the only user :-D 

[Nic Brough -Adaptavist-]

Your site admin will need to add you into one of the groups that gets admin access.

[Sascha Schäfers]

Sorry, I do not understand that...
I am the only person in my Confluence and Jira. So who should be the site admin when it is not me? I would appreciate if you could write down a step by step solution to eliminate this issue in Cloud.

[Sascha Schäfers]

@Nic Brough -Adaptavist- Push - its urgent...I am sorry for that...

[Nic Brough -Adaptavist-]

Start at https://admin.atlassian.com , and check what user you have.  On the users screen, look for anyone who has "org admin".  These are the people who might have to grant you some access.

Whether you are or not, go to the link next it for "show details", which will list what products you have access to (Obviously Confluence will be listed), then look to the bottom to see the list of groups you are in.

If you are not in the group "site-admin", you'll need to talk to your org admins to get added to it.

[Sascha Schäfers]

Hi Nic,
I did as you explained: 

- Opened Adminportal
- There I found all Atlassian Products - also Confluence
- I clicked "..." and then on "user"
- I found me as "organ. admin"
- I clicked on "details" on the right to my name
- I found me as a "site admin" on all four products
- I also added me in the group of confluence-admins

And as I said - I am the only person in this jira and confluence - why should anybody else be the admin who can change a language and other things?

Best regards 
Sascha

[Nic Brough -Adaptavist-]

Ok, the last thing to check is the groups.  Atlassian recently added a function called "global permissions" into Confluence Cloud (server/dc has always had this) which makes it really easy to check.  Can you go to that, and look at the "user groups" tab.

This will show you a list of groups, and tags them with "confluence admin".  We just need to check that you are in at least one of the groups with that flag.

If you are, then I'm stumped, all the Confluence Cloud systems where I'm in a "confluence admin" flagged group let me change the language.

If you are in one or more of those groups, then you'll need to talk to Atlassian support  If you are not a supported user (free, or starter licence), then support will redirect you back to the Community here.  If that is the case, then the best thing you can do is paste a screenshot of the error here in this thread, along with and a Community leader can refer this to an Atlassian to take a look.

[Sascha Schäfers]

Hi Nic,
I had a look onto the site...see attachement. As I said I am the only user so I am admin everywhere, but I am still not allowed to change language (see other attachement)...

Can you refer an atlassian to have a look at this problem? 

[Nic Brough -Adaptavist-]

That all looks like you should be able to change language, it's the same setup I see on all the Cloud Confluences I have admin on (and can change the default language)

Can you paste a screenshot of the error for us, and name the site?  (The name is part of the URL you use to access it - https://<name>.atlassian.net

[Sascha Schäfers]

Hi Nic, 
I posted the attachement again. This is the issue. And here is the link: https://ecoturn.atlassian.net/wiki/admin/viewgeneralconfig.action

[Nic Brough -Adaptavist-]

Ah, that's not the bit I was talking about!

I thought you were trying to change the language of the system (from the page you land on if you click the link in your screenshot).

You are looking at changing the indexing language.

As the warning says, it is not currently possible for Confluence admins to change it, only system admins can.

Atlassian support are the only people who get system admin rights.

You would need to raise a support call to get them to change it, but you're on an unsupported tier, so you won't be able to.

I'm afraid there's nothing you can do here.