TOC will not insert

[Jon Kruger]

I've got a brand new page.  Most of my content I'm adding by copying and pasting from a Word document.  When I got to add the TOC. there is not preview.  After I fill in what I want anyway, and add it, there is not funny box on my page to indicate a macro has been added.  If I copy and paste a TOC macro from another page I cannot edit that TOC macro for the new page.

I've selected everything and changed it to paragraph.  (Nothing changed.  I have tables, maybe that's why?).  I have selected EVERY heading, changed to to something different, the back to the heading level  that I want.  

Nothing I do will allow me to have a TOC macro, and I do not understand why.  I've spent 2 hours building content, and an hour searching for a solution to this ridiculous problem.  Any advice?

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Update #1: I just created a new page, and from scratch added very simple Heading1, Heading2, and paragraph content.  Doing this, I still cannot make a TOC.  Save, edit, try again, and nothing.

What could be worth noting:  I'm now attempting to delete this test page, and it appears that I do not have the permissions to do so.

Are there any permissions settings that would restrict my ability to add a macro?

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Update #2:  I just tried to add a code macro, and it wouldn't add.  So I'm starting to suspect permissions.  But I don't have admin rights, so I can't see the current permissions page.  If someone who knows could tell me what needs to be granted that would be swell.

[Dominic Lagger]

Hi @Jon Kruger 

I would suggest, that it isn't a permission problem. I'm not aware, that macros has permissions...

What is really suspect, that you not only have issues with TOC, also with code macro. 

Can you...

• try other macros like "Status", "Info", and so on
• tell us, is the problem, that you can't add a macro or you can't edit it? 
• tell us, what does it look like in edit mode and view mode (perhaps provide a screenshot)

Thanks for the infos.

[Jon Kruger]

For the few macros I've tried, the dialog for the macro pops up.  After I click the equivalent of the "OK" button, nothing appears on the page (there's usually a symbol or something to click for editing the macro).  As far a 'normal' editing, I can add and format tables & text.

The issue is also only on this page.  If I'm in another Space on our internal servers, I can add macros.  The issue seems confined to this Space or page.

[Dominic Lagger]

Hm okay,

Can you share some screenshots how it's look like? 

[Jon Kruger]

I actually cannot share screenshots.  The content is internal use only. 

But I'm hoping it isn't hard to visualize, especially if you've done it before: you use the macro menu to add a TOC, a Wizard Dialog appears, and you click "OK" to insert the TOC.  Once insterted, while still in Edit mode, there is now a box-icon for where the TOC will be when you save.  If you click this box-icon, you get a menu that pops up with "Edit" and "Remove" options.  

My scenario:
I select TOC from the menu.  The TOC Wizard appears.  I click OK.  The box-icon does not appear on my page.

[Dominic Lagger]

I can now imagine what the problem is. 

But unfortunatley, I've no clue, what the problem could be.

I would suggest you to contact tha atlassian support. 

Regards, Dominic