The nested group is not effective after restart confluence service

[phuong nghia le pham]

Here is my case:

We have group A.  We also have group B inside group A. In group B, we create some users.

All actions (creating groups, members,), we do in Crowd version 3.7.1.

After synchronize in Confluence ( User Directories), all users shows in groups of confluence. 

Here is issue:

When Confluence reboot or restart server confluence. Members in nest group is not there anymore. I need to login Crowd, then delete group B, then re-add group B. Then go to confluence administrator page, go to user directories and press Synchronize==> users will be shown back in groups of confluence

[Thomas Deiler]

Dear @phuong nghia le pham ,

I found an old issue, that describes exactly your problem. Eventually you need to contact the support to reopen/investigate it.

So long

Thomas

[phuong nghia le pham]

Thank so much for your link. I will contact them for helping. 

[phuong nghia le pham]

HI Thomas, 

I add my comment into that ticket. But how can I let him know my comment to help me?

Thanks, 

Navy

[Thomas Deiler]

Dear @phuong nghia le pham ,

you can't do anything else then waiting - or you contact Atlassian's support.

So long

Thomas