Trouble inserting LucidChart diagrams into document.

[Jamshed Nabizada]

Hello everyone, when I try to insert a Lucidchart diagram into my document, I receive the following error. 

"We were unable to locate your Atlassian app information. Please uninstall and reinstall the Lucid plugin." 

To note, I am the only one on my team experiencing this issue. 

[Teodora V _Fun Inc_]

That is weird behavior. Since it's present only on your end, do you have any browser extensions that may prevent Lucidchart from loading?
Have you tried a different browser? Log out, log in, all the common first aids :)

If it's nothing obvious and none of these are working, I believe Lucidchart support may be your next step.

[Jamshed Nabizada]

Thanks for the response Teodora. Already tried that, and did not work. Guess next steps will be to ask the admin to uninstall and reinstall the LucidChart app for me. 

[Scott Welker]

Any luck overcoming this @Jamshed Nabizada?

Our whole team experiences this issue, regardless of browser used. I've asked our (part-time) Confluence Admin to ensure they've connected the plug-in to our Lucid account - in confluence admin panel - with thanks to Alexander Khlystov (below). Unfortunately, this is a VERY low priority for them. We're just broken, seemingly having wasted money on the plug-in.

[pkadam]

We are facing the same issue, it doesn't work. reinstalling hasn't helped.

[Alexander Khlystov]

I have the same issue, it doesn't work. reinstalling hasn't helpled

[Alexander Khlystov]

solution is not just to have plugin but connect it to the Lucid account in confluence admin panel