Unable to add Gliffy from Marketplace

[matt_l]

Hi All,

I am an admin of a cloud based Confluence site - hosted on Atlassian - and I’m trying to add Gliffy Diagrams for Confluence from the marketplace - whenever I click ‘Try it Free’ - I just get an error: we ran into a little trouble - I might just be a hiccup - try later.

Has anyone else had this? Our site is showing as eligible for installation - so not sure why this is happening.

Cheers
Matt

[matt_l]

Hey Samie, No worries 😀 - thanks for coming back to quickly.

Looks like i can't install any confluence apps from the marketplace, same error - however, Jira marketplace looks ok.

Also, looks like its only cloud-fortified apps which give me the error.

thanks
Matt

[Samie Delebo - Your Gal at Gliffy]

That is extremely valuable intel, thank you so much!! 

The Gliffy team has opened a ticket with Atlassian and escalated, but it looks like folks are having a hard time reproducing the issue.

I've been asked to refer you to Atlassian support: https://support.atlassian.com/

This way, Atlassian can help you troubleshoot/look into some of the specifics of your account.

I'm also soooo curious if other users are running into this issue as well. 👀 Really glad you posted on the community, thank you!!

[matt_l]

Hi Samie - I'm unable to log a ticket though the support page, as I'm on the free version - and I just get directed back here - FWIW - its still happening this morning.

[Samie Delebo - Your Gal at Gliffy]

Hey @matt_l ! Understood — would you mind emailing me at skaufman@perforce.com?

The Atlassian team is asking us for some info about your account (like your SEN) that I don't think you want shared on the public forum, which I why I asked you to open your own ticket, too. I can pass your details along in our ticket instead! :)

[Samie Delebo - Your Gal at Gliffy]

@matt_l Atlassian is telling me they may have addressed the issue. Would you mind trying again as well?

Appreciate your help!

[matt_l]

HI @Samie Delebo - Your Gal at Gliffy - awesome - all working now - cheers for all your help!!

[Samie Kaufman]

Hi @matt_l ! Thanks for bringing this to our attention. Have you tried and had any luck with installing any other Marketplace apps?

Initially, I'm thinking you'll need to file a ticket with the Atlassian support team — but want to try to get a sense of if it's a Gliffy-specific issue.

Thanks!

Samie

[Samie Delebo - Your Gal at Gliffy]

Accidentally responded from the wrong account. I'm a member of the Gliffy team, which isn't clear above ^ Apologies!