Unable to load Whiteboard

[Lily Zhang]

I am not able to load any whiteboards in any project space, despite being given access to view and edit. I can't see the toolbar, the grid and the content on the space. 

[YY Brother]

Hi Lily,

You're a Premium Plan customer and you could raise a ticket to Atlassian Support. This question is weird. 

[Lily Zhang]

See my view above

[Sarah St John]

I'm not personally experiencing this issue - but 2 people in my organisation during workshops I've run have experienced. We tried the following with no resolution

- changed browser - checked both chrome/edge

- cleared caches

- used incognito

none of the above worked