Unable to post questions on the Community forum

[Angie Allen]

I've attempted to describe a problem I'm having with Confluence and when I select Publish, I get no confirmation of question submitted.  Has something changed with my ability to post questions?

[Brant Schroeder]

@Angie Allen You were able to post this question, so it looks like you have the ability to post in community.  Are you adding screenshots, or something else that could be causing an issue?

[Angie Allen]

Yes, Brant I was describing the Confluence issue and adding images... which ironically was the issue I'm having on Confluence...LOL.  I've been able to ask a Jira question before and submit my details with images... no issues then.  But I cannot even find that post again.  Wondering if my profile changes somehow.

[Angie Allen]

The question is autosaved, but when I load it and try to submit, it goes no where: 

[Brant Schroeder]

@Angie Allen Are you able to post it without the image or copy and paste it into a new question post?

[Bill Sheboy]

Hi @Angie Allen 

You were able to post this question and it is in the Confluence / Questions area.  And when I just checked your profile for posts, I do not see one posted elsewhere.

Perhaps try:

• clearing your browser cache,
• close all browsers,
• start one up again to log in, and
• try creating the question again.

Kind regards,
Bill

[Angie Allen]

Yes, Bill!  I noticed that too.  Not sure if it's because I was copying and pasting a lengthy description of my issue with Steps to Reproduce and added screenshots, but it just wouldn't take the details.  I've posted on the forum before, but I too am not able to find my posts.  So not quite sure if there is an issue with my login, since I was asked to update my password?  I'm stumped.

I tried all the steps you suggested and no change.  Same issue.

[Angie Allen]

This is how I started the question, and then when I posted it... it went no where, but if I go back in I get this:

[Bill Sheboy]

That is curious...and, I have noticed intermittent problems over the years with creating questions detected as too similar to a prior one, particularly when the community app is having upgrades, performance issues, or an outage.

I recommend you send an email to the Community Managers to take a look if something is up with your profile.  They can also look at any internal logging for your site usage.

communitymanagers@atlassian.com