Unable to update confluence page

[Basim Ehsan]

Whenever I press the edit button on any page in my workplace, the page keeps loading and then I get the pop up in the bottom left:

We’re having trouble connecting right now

Give us a few seconds to reconnect, and you can resume your work.

[Tomislav Tobijas · Accepted solution]

Hi @Basim Ehsan ,

As far as I can see, there are no active incidents related to Confluence.

How long has this been occurring? Also, are other users experiencing the same issue?
Additionally, have you tried using a different browser?

You can always reach out to Atlassian Support whenever you're unable to use the products.
Generally, they are quite responsive.

Cheers,
Tobi

[Kristian Klima]

Clearing the cache (+ log out, log in) might help too. It can be a plugin interference or similar.

[Basim Ehsan]

Thanks, this did the trick. I logged out and logged in, also cleared the cache.

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Basim Ehsan ,
Welcome to the Community !

It may be related to an product issue or cache/browser issue.

If the issue is happening for all the users in your instance or for many - kindly create a support case with Atlassian  (support.atlassian.com).
if that's only with your profile , try logout -> cache/application site cache clear -> Login and try again. Try other browsers as well. 

[Basim Ehsan]

This issue was happening only for me. I logged out and then logged in, also cleared the cache and it fixed the problem. thanks for the help