Unauthorized: Authentication failed: query hash does not match.

[edgar.cheung]

Trophies for Confluence (Gamification)

Wanna use this tool, but encounter this error message.

"Unauthorized: Authentication failed: query hash does not match."

any idea of what to do?

[Pramodh M]

Hi @edgar.cheung 

Make Sure you have Administrator Rights for Application.

https://caelor.atlassian.net/wiki/spaces/TROP/pages/224264203/App+Configuration

Thanks,
Pramodh

[edgar.cheung]

Thanks very much Pramodh, yes, i am. 

By the way, in the page that you share, I see the same error message too, seems that's related to their server service.

Do you see the same error message?

[Kishan Sharma]

Welcome to the Atlassian Community @edgar.cheung You will probably need to raise a support case with the vendor (Caelor) to know how this can be resolved.

[edgar.cheung]

Thanks very much! Ya I did actually, but not response from them. sad :(