Update public name

[Ngaire Stratton]

Good morning, 

I have a user with a incorrectly spelt Public Name. Can anyone assist me to update the public name to the correct spelling?

Thank you. 

[Sanjen Bariki · Accepted solution]

Hi @Ngaire Stratton ,

Welcome to the Atlassian community!

Please follow the below steps to update the profile public name.

Click on the profile ICON right side >> Managed account >> Update the public name .

Kindly let me know, If you are facing any issue.

Regards,

Sanjen

Accept the answer If it helps you.

[Ngaire Stratton]

Hi Sanjen,

I have updated her profile using Managed Accounts, however her Public Name is still showing as Ford as Fordd. The Public Name is the only section I can't seem to change. 

[Sanjen Bariki]

Hi @Ngaire Stratton ,

It will better If you guide her to chage the public name from her side and she will able to see the change name option.

• Atlassian ticket for the suggestion to change 

Organization administrators can:

• Change a managed account's full name
• Change a managed account's avatar
• Update a managed account's email address
• Enforce a password policy on managed accounts
• Apply a SAML login policy to all managed accounts across cloud sites and products
• Delete a managed account

Thannks @Marc - Devoteam .

Regards,

Sanjen

[Marc - Devoteam]

Hi @Ngaire Stratton 

The explanation from @Sanjen Bariki is correct.

Only this is an action the user has to take. Atlassian Accounts are personal, not even an org admin can update this information.

The public name is a personal setting.

So will have to get in contact with the user and explain the user the actions you need the user to execute.

[Kelly Phillips]

This seems incorrect.

We have all our accounts synced from Entra, and the user hasn't started yet.

But his public name is incorrect. So it's pulling this information from Entra somewhere.

[Marc - Devoteam]

Hi @Kelly Phillips 

No the public name can be set by this user in his Atlassian Profile.

There is a feature request fro this so admins can change this, this is currently not possible and only the user can do this themselves.

See, https://jira.atlassian.com/browse/ACCESS-905 

[Kelly Phillips]

Since the user HAS NOT started yet, and we've only just created his account, Atlassian must put some kind of default name in there.  So where does Atlassian get the default name from?  

We have just had the below user created through auto-provisioning in Microsoft Entra. As I've stated above, Jacob's first day is on the 24th February.  So he doesn't NOT have access to any of his accounts.  In the auto-provisioning we have setup between Entra and Atlassian, the below has suddenly appeared against Jacob's account in Atlassian.  A reminder, this is a managed account.  He has not started working, so he did not update the public name.

I am trying to figure out why this has happened. So, since admins can't edit this field, and the user has not started yet, where does this 'default' value come from?

[Marc - Devoteam]

IT could be that the user already has an account on another Atlassian Cloud platform using the same email address.

Or the email address has been used before on an Atlassian account.

The email also states "jake" instead of "jacob"

Based on the screenshot, I see no  "lock" icons by the email address or Full name, this tells me that the account is not managed.

You created the user at your end in your AD, that syncs to Atlassian right?

Otherwise contact Atlassian Support on this issue, then can check the SCIM of this user.

[Kelly Phillips]

Hi,

Yes, we create the user in AD on prem, which syncs to Entra which syncs to Atlassian.
When we create the user in AD, we enter the user's preferred email address, so in this case, when hired, the user wanted his email to be 'Jake', not Jacob.  Hence why the email address is different to the name.
Details entered into AD:
First name: Jacob
Last name: Larson

Email: Jake.Larson@gallagher.com

We've never had a Jake Larson in the company before, so the email address has never been used before either.

Account is definitely managed - they all have this when you hover over any of the fields.

Thanks for you help, I'll reach out to Atlassian support to get them to check.