Updating apps is not possible

[Stefan Reinhardt]

Hi @LL,

in Confluence administration area, detailed in sub area "Apps verwalten", I saw this message:

Es ist eine neuere Version von Universal Plugin Manager erhältlich. Jetzt aktualisieren

so I want to update that app,

from "Installierte Version: 4.2.6"

to "Verfügbare Version: 4.3.1"

I want to do that on this way:

1. clicking on "jetzt aktualisieren"
2. confirm that I am an administrator (password window)

After that I have to wait a long time, the system wnat me again to confimr that I am an administrator and a while after that appears the message:

"Problem beim Zugriff auf die Datei [object Object]."

So I have absolutely no idea how to proceed now or whatever I did wrong. I would be happy to get some help from you.

--------------------------------

Further Infos:

The confluence logfiles, actually only the gc-2020-11-19_06-05-14.log, 

tail -f catalina.2021-02-18.log catalina.out gc-2020-11-19_06-05-14.log

are just showing me that output:

[7855826,270s][debug][gc,age] GC(49295) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7855826,290s][info ][gc    ] GC(49295) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 792M->574M(1024M) 19,599ms
[7855844,272s][debug][gc,age] GC(49296) Desired survivor size 3670016 bytes, new threshold 2 (max threshold 15)
[7855844,287s][info ][gc    ] GC(49296) Pause Young (Mixed) (G1 Evacuation Pause) 620M->573M(1024M) 14,223ms
[7856023,884s][debug][gc,age] GC(49297) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856023,903s][info ][gc    ] GC(49297) Pause Young (Concurrent Start) (G1 Evacuation Pause) 795M->580M(1024M) 18,724ms
[7856023,903s][info ][gc    ] GC(49298) Concurrent Cycle
[7856025,162s][info ][gc    ] GC(49298) Pause Remark 581M->581M(1024M) 85,013ms
[7856026,058s][info ][gc    ] GC(49298) Pause Cleanup 582M->582M(1024M) 2,731ms
[7856026,060s][info ][gc    ] GC(49298) Concurrent Cycle 2156,546ms
[7856175,675s][debug][gc,age] GC(49299) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856175,696s][info ][gc    ] GC(49299) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->578M(1024M) 21,218ms
[7856190,785s][debug][gc,age] GC(49300) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856190,802s][info ][gc    ] GC(49300) Pause Young (Mixed) (G1 Evacuation Pause) 620M->571M(1024M) 17,112ms
[7856374,849s][debug][gc,age] GC(49301) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856374,869s][info ][gc    ] GC(49301) Pause Young (Concurrent Start) (G1 Evacuation Pause) 794M->578M(1024M) 19,261ms
[7856374,869s][info ][gc    ] GC(49302) Concurrent Cycle
[7856376,203s][info ][gc    ] GC(49302) Pause Remark 583M->583M(1024M) 152,286ms
[7856377,126s][info ][gc    ] GC(49302) Pause Cleanup 584M->584M(1024M) 2,466ms
[7856377,128s][info ][gc    ] GC(49302) Concurrent Cycle 2259,162ms
[7856697,365s][debug][gc,age] GC(49303) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856697,396s][info ][gc    ] GC(49303) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->585M(1024M) 31,087ms
[7856757,373s][debug][gc,age] GC(49304) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856757,387s][info ][gc    ] GC(49304) Pause Young (Mixed) (G1 Evacuation Pause) 621M->573M(1024M) 14,478ms
[7856862,386s][debug][gc,age] GC(49305) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7856862,399s][info ][gc    ] GC(49305) Pause Young (Normal) (G1 Evacuation Pause) 789M->578M(1024M) 12,944ms

[Brant Schroeder]

@Stefan Reinhardt 

The universal plugin manager uses a lot of memory to start up.  You should also look into increasing the memory allocated to Confluence as this will help in future updates. https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html

[Stefan Reinhardt]

Hi Brant,

thx for your feedback, I tried the mentioned "increasing memory" in a few steps, now I reached 4096m ... and acttually I don't believe that it will need so much memory, isn't it?

The updated line:

CATALINA_OPTS="-Xms1024m -Xmx4096m -XX:+UseG1GC ${CATALINA_OPTS}"

I'm not sure if it is important, but the error message is sometimes changed to that:

"Problem beim Zugriff auf die Datei Atlassian Universal Plugin Manager Plugin."

Maybe do you have any other ideas?

[Brant Schroeder]

Can you see if this matches the problems you are having. https://confluence.atlassian.com/confkb/universal-plugin-manager-or-add-on-update-fails-321848643.html

[Stefan Reinhardt]

no, nothing like this in our logs.

Is there anything what I can do to enclose the problem?

[Brant Schroeder]

Have you tried stopping the confluence service and deleting the app cache to see if this will resolve the issue?

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

[Stefan Reinhardt]

Yes, I already did this a few days ago. No changes :-( 

Could I provide you with any other informations (special Logs or whatever?) 

[Brant Schroeder]

@Stefan Reinhardt - Have you created a support ticket with Atlassian?  https://support.atlassian.com/contact/   If you submit to them you can do a full support zip that they will be able to analyze and give you insights into the issue.  

In the meantime what are the logs showing on start up?  

[Ralf Thmas]

Did you solve this ? We have same problem

We can not contact Support. Weil wir das Formular nicht ausfüllen können . Es kommt

This doesn't look like an Atlassian Cloud URL you're typing.

See instructions below on how to find your URL.

Da wir nur eine interne URL verwenden !

Greets

Ralf