Upgraded to 6.7.1 and I have a double footer

[Todd Hank]

Since we upgraded our server to 6.7.1 our pages in Confluence show two footers. See image.

I don't know it this is by design or a bug. One of the Atlassian text is a link to Attlassian and the other is not.

Looking for recommendations

[Zak Laughton · Accepted solution]

Upon further investigation, it appears this issue was caused by a new bug in Confluence logged for our developers in our public issue tracker here: CONFSERVER-55336 - Any custom HTML at end of body causes duplicate footer image.

In this bug, adding custom HTML to Confluence can cause a duplicate Atlassian logo to show in the footer. See the bug ticket for further details and workarounds.

Developers will discuss and consider fixes for this bug according to our Bug Fixing Policy. Anyone is welcome to vote on the ticket or add comments to give the developer team more meaning in regard to a permanent resolution.

[AnnWorley]

Hi Todd,

It doesn't look like a good design so I hope it is a mistake of some kind. Are you using Themebuilder? Please see Two footers are being created for pages with Themebuilder That was fixed in 2014 but could be a regression.

Please check your instance for customizations under the Look and Feel section of the admin console, especially:

• Themes
• Layouts
• Stylesheet
• Sidebar, header and footer
• Custom HTML

Looking forward to hearing more.

Thanks,

Ann

[Todd Hank]

Ann,

I have no Themebuilders installed. I went through each of the Look and Feel sections and do not see any customizations.

I will admit that I am not a developer but I am not seeing anything in these sections that look like they would cause this.

[Todd Hank]

Additionally, This was not there prior to the upgrade.

[AnnWorley]

I just ran a quick upgrade to Confluence 6.7.1 from 6.7.0 and did not see the double footer. So I may more closely reproduce what you did, please let me know the version of Confluence you upgraded from.

[Todd Hank]

I upgraded from 6.3.3

[AnnWorley]

Thanks, I just upgraded from Confluence 6.3.3 and could not reproduce the issue. I found an as yet unresolved (new) support ticket in which the customer upgraded to 6.7.0 and got the double footer. Just as in your report, one image is a link and one is not.

Here is the most recent recommendation on the support ticket, the same steps should be useful for us:

• Clear a browser cache and check the issue.
• Shutdown Confluence
• Ensure the user running Confluence has full read/write privileges to the confluence-home directory.

1. Remove the following directories
   This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
   <confluence-home>/bundled-plugins
   <confluence-home>/plugins-cache
   <confluence-home>/plugins-osgi-cache
   <confluence-home>/plugins-temp
   <confluence-home>/bundled-plugins_language
2. Start Confluence and check the issue
3. If nothing helps, right click the "Atlassian" image in Chrome and choose Inspect Element, inspect its elements, take a screenshot of the dev tools. We want to check if it is a img class, from where it is coming from, etc

These steps should help us narrow down the issue.

[Todd Hank]

Still double image.

Thanks for the help!!

[AnnWorley]

Hi Todd,

We had two recent support requests where the double footer was displayed like yours after upgrades, they both turned out to be related to javascript.

It looks like the screen shot indicates custom javascript is present:

If the double footer is on every space, please check again for the customization globally on:

<Confluence_Base_URL>/admin/custompagecontent.action and <Confluence_Base_URL>/admin/viewcustomhtml.action

If you happen to have isolated the issue to certain spaces, please check Space Tools>Look and Feel for javascript on the affected spaces.

Best wishes,

Ann

[Todd Hank]

I am still having the double footer. Who can contact for technical support?

[AnnWorley]

Hi Todd,

I created a support request on your behalf. You should have an email in your inbox shortly from our portal. Using the Support Entitlement Number (SEN) for your Confluence license you may create a ticket whenever you wish at https://support.atlassian.com/contact/#/.

Customers with starter licenses are exclusively eligible for Community support but yours is a higher license tier.

Cheers,

Ann