User cannot access to https://ingenicoservices.atlassian.net/

[Supachok VAJAMAN]

Hi Support 

User : hai.mengkuong@acledabank.com.kh

Can you reset password with one step verify ? 

Thanks and Regards
Ingenico Thailand

[Prachi Bolar]

Hello,

Welcome to community :) 

Is the user getting any error while logging to the site?

Please check this article to be able to reset password : https://support.atlassian.com/atlassian-account/docs/password-reset-issues/

Are they not getting emials of password reset?

Thank you,

Prachi

[Hai Mengkuong]

Hello sir,

I cannot reset password, and it does not send 6 digits of code verify in my acleda account.

[Supachok VAJAMAN]

@Prachi Bolar  

Please kindly help support. 
The validation code was not send to his email. 

Thanks and Regards
M IGT

[Prachi Bolar]

Thank you for confirming :) 

You will have to reach out support here : https://support.atlassian.com/contact/ so that team can check the account further 

Thank you,
Prachi

[Hai Mengkuong]

Hi Team,

I see that, It need 6-digit verification code from my acleda mail but on other teammate it need 8 -digit verification code.

Could you help check? Cuz I need to support the new apk for urgent.