User mention (@) nor date picker (//) works anymore

[Markus Holzer]

We have serverside installation of confluence 6.7.1

A collague told me, that user-mention nor date-picker ist working anymore.

As far as i know, some days ago, both features worked fine. No updates where done. I restartet confluence server (but not the database).

I also rebuilt the search-Index with no result.

Any ideay?

thanks a lot

markus

[Tinker Fadoua]

Hi Markus,

What about flushing the Entries and then running an indexing?

[Markus Holzer]

thanks for suggestion - what I did (i have german version - so menues are translated):

1.) admin - cache administration - on the right bottom "clear cache"

2.) content indexing - rebuild

but user-mention @ doesnt work nor date-picker //

both functions are pretty convenient - so we really miss them...

thx again

markus

[Tinker Fadoua]

@Markus HolzerAre you getting the same behavior in different browsers?

Did you check the logs for any errors? What change did you make in Confluence recently (configuration/Plugin)?

[Markus Holzer]

@Tinker Fadouathis feature doesnt work on all browsers.

Logs: I checked Aapche Log as well as ConfluenceLogs - no entries at all. to be honorest: iám not sure, whiche logs to check exactly?

What I changed couple of days ago: i activated Confluence HTML Macros for using user-defined-html-macros. Maybe thats the reason?

Do somebody know on what user-mention and date-picker features depends on? Any special activations of System-modules?

Maybe I disabled one by fault!

thanks  again

[Markus Holzer]

one more info: the macro "user mention" is not available at all!

is there a system-Macro which is maybe inactive and depends on "user-mention"??

[Tinker Fadoua]

Hi @Markus Holzer

I apologize for not getting back to you earlier I am on PTO.

The logs you should be checking is: atlassian-confluence.log

If you have a test environment with the same configuration than Production. Try to disable HTML macros and see what will happen

System Add-ons should never be changed except if you were told to do so by an Atlassian expert.

Was "User Mention" ever working? If not then there is a problem.

Please let me know how it goes.

[Markus Holzer]

THX  again for your reply.

The macro worked perfect since last Week - i am almost sure it depends on the activation oft HTML macro.

However - i disabled HTML macro in the meahnwhile - but with no success!

I am getting crazy...

[Tinker Fadoua]

Did you run a search indexing again after disabling the plugin?

Let me know how it goes, I am going to remain connected for couple minutes.

[Tinker Fadoua]

Any luck @Markus Holzer? Running the indexing after installing/uninstalling a plugin should be done everytime.

[Markus Holzer]

Hi,

I was on holidays last days... sorry for no answers...

thanks again for your feedback --> @Shannon S  gave me the correct hint:

1.) add-on "user mention" was DEACTIVATED

2.) add-on "inline comments" was DEACTIVATED

I have no idea why both add-ons were deactived! I 100% didnt do that!

maybe after an Update?

However - no its working fine again!

thanks,

markus

[skwal8r]

@Markus Holzer  how did you activate them again?

[Nirmani Kalakheti]

I think @Markus Holzer meant to Disable and Enable.