Useres Unable To Comment/Like A Question

[NC]

We are using Confluence Questions as an internal informal forum tool however some users do not have the ability to comment on a Question or Answer but only Answer.

This is creating a string of bad data and hindering the use of the application, can anyone assist.

Thanks

[Shannon S · Accepted solution]

Hi Niel,

I've tested this in Confluence 6.7.0, and even if you've removed "add comment" permissions for a user then they still can add comments in Questions.

1. Can you confirm what version of Confluence and Confluence Questions you're using?

2. Can you show me what the users see that do not have the ability to comment? Is the "comment" box simply missing, or do they have an error?
3. Please try Clearing your Plugin Cache as a preventative measure.
4. Finally, Go to Manage Add-ons and look up Confluence Questions and all but one module should be enabled. The one that is disabled on mine is the Confluence Questions welcome module.

Regards,

Shannon

[NC]

Hi @Shannon S

1. We are running cloud our instance is: https://bepozglobal.atlassian.net
2. 
3. We are not using server
4. i think you are referencing server once again

[Shannon S]

Niel,

Thank you for confirming. I wasn't able to tell that you were on Cloud from your original post so thank you for letting me know that.

I will have a look at your instance and let you know what I am able to find out.

Could you let me know examples of users that do not see the comment option? If you have a test user that you use you can let me know that instead of sharing it publicly.

I assume your user can comment? 

Regards,

Shannon

[NC]

@Shannon S sorry I did not see this response :( 

Yes I can indeed both comment and answer, however, for example, Khryzstine only has the ability to answer not comment

Thanks

[Shannon S]

Hi Niel,

Thank you for that. 

I checked out your instance and I noticed that Khryzstine does not have comment permissions on that space in your example.

If you go to the space permissions:

https://YOURDOMAIN.atlassian.net/wiki/spaces/spacepermissions.action?key=454

You will notice that out of the two groups Khrzstine is in, only "Bepoz America" is listed as having permissions to that space, and they don't have "comment" permissions.

If you were to provide permissions to that group to comment, then Khryzstine will be able to comment on the questions within that space.

I've replicated this in my own instance as well and tested and confirm this is the permission that is needed to comment.

Give that a try and let me know if you have any trouble!

Regards,

Shannon

[NC]

Many thanks that makes sense but is also not ideal, one would think this could be controlled by its own privilege, also its a little odd that a user can answer but not comment on there own answer without giving them the privilege to comment on a space.

Just a thought :)