Users logging into Confluence multiple times to access different spaces

[Louise MacBean]

We use Confluence as our company intranet and a place to store technical documentation.

I have had feedback from users that when they move from one space to another, they are required to log in again. This is frustrating for them, and means they consider Confluence difficult to navigate.

Why is this happening? Any way I can make it easier? I haven't encountered this problem myself. 

[Thomas Deiler]

Dear @Louise MacBean,

I have a suspicion. The auto logout timer. By default it is set to 10 min.

Go as an Admin to -> General Configuration -> Security Configuration and increase the value (Secure administrator sessions) from 10 to 30 (or more or disable).

So long

Thomas

[Louise MacBean]

Hi Thomas,

Thanks for your reply. I took a look at this, and it seems that the 'Secure administrator sessions' setting only affects administrators using admin access.

The problem we are having is general users (not administrators) being requested to log in when they access different spaces on the same confluence site. 

Could be a problem with IE, maybe? I noticed Confluence works better for me in Chrome.

[Thomas Deiler]

You are right - but i remember that there was also some auto log out for non admins.

[Thomas Deiler]

Yup - there is the explanation: Session Timeout per User (Auto-Logout)

[Louise MacBean]

It says that the default session timeout is 5 hours - my users are being prompted to log in again after only a few minutes? It is only happening when they try to go to another space.

[Thomas Deiler]

I had a look at my settings (unmodified default):

<session-config>
   <session-timeout>60</session-timeout>
   <tracking-mode>COOKIE</tracking-mode>
</session-config>

 This means, after 60 minutes of inactivity the session is deleted.

See also Default session timeout for Apache Tomcat applications.

What's your setting?