Videos distorted when uploading to Confluence Cloud

[Craig Devine]

Hi,

We're having some difficulties when uploading MP4 files to a Confluence Cloud document. 

These videos have been captured on iOS devices, both via the default iOS screen recording function and a third party app, and then copied over to PC - when initially publishing the page after inserting the video file via the Multimedia macro, it appears normally, however upon refreshing the page the video is 'squeezed' together and difficult to view.

We've got a workaround at the moment but it's pretty cumbersome, and won't suffice for the number of files we expect to insert to our pages.

Any ideas? 

Thanks

[Stephen Sifers · Accepted solution]

Hello Craig and welcome to the Community!

It looks like you may have found a defect with the product. From reviewing your issue, I was able to find a created bug report similar to your issue. Could you please review this bug request and see if it is mirroring your reported problem?

Here is the bug request: CONFCLOUD-65653

Regards,
Stephen Sifers

[Craig Devine]

Hey Stephen. 

It looks like that bug request covers the issue we're experiencing.

Thanks

Craig 

[janosvertceu]

I also have this issue (the video gets distorted once the page is published) with meetings we recorded using Microsoft Teams. Given Microsoft Stream does not support sharing the recordings with people external to the organization, but didn't want to make the videos public either we wanted to use Confluence to solve this issue. This is how we bumped into this problem.

[Owen Wallis]

Thanks for flagging this. I'm a PM on the Media team. We're aware there are issues with MS Teams videos. 

It would help if you could give me more information to help us diagnose. Are you adding standard aspect ratio videos? Are videos a 'normal' filesize (by normal I mean less than a couple GB!)

Thanks

Owen

[janosvertceu]

Hi Owen,

Thanks for your prompt response.

I am using drag and drop to add the videos to the confluence page, so I don't set any aspect ratios on them (I tried to find a way though to resolve the issue, but wasn't able to find such an option).

With respect the file sizes they vary from 65Mb for a 27 minutes long one to 245Mb for a 72 minutes log one, so in my books these are not extraordinary.

If there is any more information you need to help diagnosis, please let me know. I am happy to help.

Also if you can suggest a workaround I am more than happy to try.

Best Regards,

Janos

[Owen Wallis]

Hi Janos,

When you export from MS Teams which formats of videos are you able to choose?

I wonder if exporting with a different codec may help.

Let me know

Thanks

Owen

[janosvertceu]

Hi Ownen,

There is no choice given by Microsoft. The videos I can download from Stream are using H.264 codec.

Best Regards,

Janos

[Owen Wallis]

Ok thanks, I'll take this information to my team.

[Eoin Boylan]

Hi Owen / Janos,

I am having this exact same issue, was it ever resolved?

Many thanks,

Eoin

[Owen Wallis]

Hi Eoin,

No its still needing a fix. You can watch/vote for the ticket here:

https://jira.atlassian.com/browse/CONFCLOUD-69899

Thanks

Owen 

[janosvertceu]

Given the situation we live in we need to record more and more videos, so I was looking for a workaround while a bugfix is released. Here is what I did:

1. Downloaded the recording from Microsoft Streams
2. I have used HandBrake to re-encode my recording using the following settings
   
3. After that I simply uploaded the resulting mp4 file to Confluence
4. Confluence took its time to create a preview, but after that the distortion is gone

I hope it helps some of you too :)

[Boris Maksimov]

@Stephen Sifersnot sure if this is relevant at this point, but in my case I am seeing the video preview with vertical "cell phone style" dimensions, despite the oririnal video being horizontal. Its size is not reduced to thumbnail, but still distorted.

[Francisco Villanueva Perazzo]

I have the same problem, I just had to upload the recorded workshop as a file because it does not work directly. This is quite a bummer, it ruined my template design for e-learning.

[Bryce Jones]

I have exactly the same problem.
We store our Sprint review videos In Confluence because it's great when you have teams working around the globe. 

[Sergey Gusev]

The same issue! 

[Igor Gudumac]

Hello, 

has the issue been resolved? Could you please advise how to fix it? Thank you very much.  

[Unito Sync]

Same issue here.... when you first upload (drag) the mp4 onto the Confluence page it looks fine, but as soon as you refresh the page it becomes distorted.

[Daniel.Tan]

Same issue for me using Microsoft Teams

[Kamal Oumghar]

Still no solution? I have the same issue.

[Steve Halsey]

Same problem for me on teams 

[Deleted user]

Same problem for me on teams