Where Did *Email Settings Go* In Confluence Cloud?
I have a few questions about Confluence Cloud.
1. As referenced in Confluence Cloud Support documentation, there were E-mail notification settings that users could set to their own preference within their profile. Most people used these settings to STOP being bombarded with email notifications for every change made to a page.
Here's a screenshot of what was PREVIOUSLY there (that has disappeared):
This feature was accessible up until about last week. Now when you look in Profile > Manage Account > there's nothing in the interface allowing you to disable the notifications. The "email" tab only shows the option to change your email, OR, opt out of Atlassian 'marketing' and no other options.
Did something change or were email settings moved to somewhere else?
2. There was previously a "Users" page showing ALL users in your Confluence Cloud instance. This too has disappeared. Now, even when someone is added as a user, they cannot see anyone else on their team. You have to 'manually' search for a User name. And this doesn't work consistently, even when the user name you're searching exists.
The above are causing user confusions. Thank you if anyone can help explain/clarify.
4 answers
1 accepted
Ok, I've been looking around and with a bit of an assist by @Jack Brickey, I think I may have an answer for you. There are two different areas you can be in when you log in. One is Atlassian Home and one is Confluence. You can tell which you are in by the icon on the upper left. if I am logged into the Atlassian Home or the site admin screens, and I go to "your profile" I have just the behavior you described, The "email" tab only shows the option to change your email, OR, opt out of Atlassian 'marketing' and no other options.
You can switch between them using the three lines, or 'hamburger' menu. Home at the top and the Apps at the bottom. Select Confluence.
Make sure you see the Confluence logo at the top of the menu.
Once you are there, you should be able to follow the standard documentation to change your email setting, manage watches and such.
https://confluence.atlassian.com/confcloud/email-notifications-724765358.html
To edit your email notification settings:
Choose your profile picture at the bottom of the sidebar, then choose Settings
- Click Email in the left-hand panel
- Click Edit
Give this a try and let me know if you see the setting you were originally expecting.
@Kimberly Deal [Columbus AUG] I checked this and getting to this was a bit different. For some reason very circular --- I couldn't seem to get Confluence to open to the General Config page (which is the page you were referencing for the specific "Confluence" link in your steps above) it kept cycling back to my confluence instance landing page.
However, I did find it. Via:
1. 'yourinstancename'.atlassian.net/wiki/admin/viewgeneralconfig.action
2. That takes you to the "General Configuration" page.
3. From there you see the 'settings' option that includes the field with 'notification settings' you can set to preference.
Screenshot (personal info redacted):
I am trying to look into your second part
2. There was previously a "Users" page showing ALL users in your Confluence Cloud instance. This too has disappeared. Now, even when someone is added as a user, they cannot see anyone else on their team. You have to 'manually' search for a User name. And this doesn't work consistently, even when the user name you're searching exists.
I don't have a lot of users in my cloud instance of Confluence, so they all show up on the same page when I look at them under User Management. The user names are gone, but their full name and email address and search seems to function correctly.
you mention that they can't see anyone on their team though, which makes me think that you are talking about something other than the User Management screen.
Am I correct in thinking that it is the People option on the menu?
Hi Kimberly! Yes. previously "People" showed all users (people) with profile icon at url > /people/.
But some time recently, all that changed. "People" now goes to a "search" page which is functionally useless and displays *no people*.
You haveto try to 'search' to see any person, and that only returns a result *if* you actually interacted with them on the system. Otherwise you can search all day, and it shows nothing.
The url now redirects to > /people/search/
The previous display showed the actual people in your confluence on your team, and that seems to no longer exist.
Now it's just a search which serves no purpose.
It made more sense the way it was, when it displayed what one would expect to see -- e.g. "people" (not a blank search field). .
Thanks for checking.
Edited: See this screenshot. This is what I'm looking for that seems gone.
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