White Whiteboard is only White

[Ronnie van Gelder]

Hi,

I am the owner and creator of our whiteboard. Since last weekend, it has been a white screen with no grid (dots), not showing my sticky notes, etc. All other team members and admin can see and work on the content that I created. They can also see that I am on the whiteboard since my logo is at the top of the screen.

I have read several similar concerns, but all the steps explained won't work (delete cache, Altassian browser data, etc.)

Opening in Full Screen is also not working on my end.

Sharing settings:
General Access
Open
Anyone in this space


When I create a new whiteboard, my original one appears again, but I can't change it. There is no toolbar to create sticky notes, and clicking on existing notes doesn't work. Only when I click on a note above another one is the other one selected, as if I'm clicking in the wrong place.

When I archive the new whiteboard, my original whiteboard is white again.

How can this be resolved?

[Marc - Devoteam · Accepted solution]

HI @Ronnie van Gelder 

Welcome to the community.

Can you try another browser o an incognito window, or clear cache and cookies.

[Ronnie van Gelder]

Hi @Marc - Devoteam 

Thank you and thank you for your quick reply.

I am using Google Chrome, since it is our standard browser.

• Opening the Whiteboard in Safari works.
• Incognito window in Google Chrome works

It seems like a workaround. What next steps can you think about so I can use it on the Chrome browser?

I appreciate your help!

Thanks,
Ronnie

[Marc - Devoteam]

HI @Ronnie van Gelder 

Clear your browsers cache and cookies of you chrome browser, all of it.

[Ronnie van Gelder]

Hi @Marc - Devoteam ,

I have already tried that before, and it didn't work.

[Marc - Devoteam]

Hi @Ronnie van Gelder 

Do you have any extensions installed and active? Then disable or remove them.

It is a browser item, as you mention it works in another browser and incognito in chrome.

[Ronnie van Gelder]

Hi @Marc - Devoteam 

You have solved the problem. It was my Trust Wallet extension. I have other extensions active, and checked one-by-one if they were "in the way".

The Trust Wallet is the only one. I deactivated it and now it is all good!

Thanks,
Ronnie

[Marc - Devoteam]

Hi @Ronnie van Gelder 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

[Ronnie van Gelder]

I accept this as a solution. Thank you so much for you help and quick replies.

[Marc - Devoteam]

Hi @Ronnie van Gelder 

You need to accept my anser as solution via the Button at my first reply.