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Why edits on a page do not save after Close or Publish?

Jose Fernandez March 10, 2021

After editing a page and clicking Publish or Close, none of the edits are saved. Changes to the page do not appear.

1 answer

1 accepted

2 votes
Answer accepted
Brant Schroeder
Community Champion
March 10, 2021

@Jose Fernandez 

Welcome to community.  Can you provide a little more information.

  • Is it happening on all pages?
  • Is it happening in all browsers?
  • Have you tried clearing your cache?
Jose Fernandez March 10, 2021

It was happening on a particular browser. I was able to save and publish in a different browser.

Thanks.

Rebecca Sullivan
Contributor
March 19, 2021

Can you clarify which browser worked and which didn't? I'm encountering the same issue.

Jose Fernandez March 19, 2021

Hi Rebecca,

The Symantec Endpoint Protection installed in my pc was preventing Microsoft Edge to fully update after the latest Windows 10 update.

So, my first solution was to stop using Microsoft Edge and install Firefox. I was able to edit, save/publish Confluence pages in Firefox.

My second solution was uninstalling Symantec Endpoint Protection. Now, I can edit, save/publish Confluence pages in both Firefox and Microsoft Edge.

I hope this helps.

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