Your Confluence subscription will be cancelled in one week

[Silvan Frey]

One of our employees regularly receives mails from atlassian where the following is written:

"Hi Xxx,
This is a final reminder that your Confluence site, team-1619686055773.atlassian.net, will be disabled on 2021-09-04 if it continues to remain inactive. At that point, you’ll lose access to Confluence and your data will be permanently deleted soon after.
Log back in before 2021-09-04 to maintain access to Confluence.

She uses confluence more or less on a daily basis, why does she receive these mails? Can you disable this, or do we have to change something in her settings? 

Thanks a lot

[Charlie Misonne]

Are you sure the mails are about the same instance that she's actively working on? That should be obvious by looking at the URL

[Silvan Frey]

What do you mean exactly with instance? The spaces within confluence? 

[Charlie Misonne]

I meant the whole Confluence application. Your URL looks like: https://<something>.atlassian.net/wiki

Is she getting emails about this Confluence? Or could it be another one?

If you want to be sure I suggest you contact Atlassian Support to clarify what those emails are about.

[Silvan Frey]

It's from Confluence, that's the only application they have access to. How could I get in Contact with the atlassian support?

[Charlie Misonne]

Here is the URL where you can create a support request: https://support.atlassian.com/contact/

I think it's the best thing to do because users on the Community can not troubleshoot user specific issues :-)

[Silvan Frey]

perfect thank you :)