@ mentions not working on Confluence

[Julie Garrett]

I can not longer @ mention users on Confluence pages. When I attempt to do this I get not drop-down menu with user names on it. On pages where there is a table the table disappears on the attempt to @mention someone and I can only resolve it by refreshing the page.

This appears to only be an issue on one instance of Confluence (I am able to tag people on other instances I use). No settings have been changed as far as I know.

[Mário André Gonzalez Rodriguez]

Hello ! We are experience the same situation and when using the mention all the page Sims to be broken. We already change web browser and still the same

[Shannon S]

Hi Mário,

Thanks for your comment! If you checked the "disable autocomplete" option, see if it still happens in Incognito mode. If it does, try clearing your browser cache and cookies, and turn off any browser extensions and see if it solves the issue.

If you still encounter the behavior, have an admin raise a support ticket with Cloud Support, so my team can look into the problem. If you have any difficulty raising a ticket, let me know!

Regards,

Shannon S | Atlassian Cloud Support 

[Shannon S]

Hi @Julie Garrett,

Welcome to Atlassian Community, and thanks for reaching out! I understand you're experiencing some issues with @mentions in Confluence.

Can you tell me if other users on your site are facing the same issue? That will help me understand if it's a profile specific issue or more widespread.

Also, make sure that the "Disable autocomplete" option isn't selected in your Editor settings. Click your Profile picture > Personal Settings > Editor or navigate to your Editor settings here:

https://CLOUD-SITE.atlassian.net/wiki/users/viewmyeditorsettings.action

If the problem persists, you can raise a support ticket with Cloud Support, and my team can take a look at the issue.

Thank you, and have a nice day!

Best Regards,

Shannon S | Atlassian Cloud Support 

[Julie Garrett]

Thanks - I've raised a ticket. I'm the only person with this issue.

[Tinker Fadoua]

Hi @Julie Garrett 

Welcome to the Atlassian Community!

Is this still an issue for you?

Best,

Fadoua

[Julie Garrett]

Yes

[Tinker Fadoua]

I just requested assistance from Atlassian