"Ouch! We can't load the image."

[Richard McCance]

whenever i try to import and then run an mp4 I get the above. I cannot get this to work at all in any browser. our confluence is not online.

any help would be appreciated

[Brant Schroeder]

Richard,

Are you using the multimedia macro?  In order to play the mp4 you will need to use this.  More information can be found in this thread: https://community.atlassian.com/t5/Confluence-questions/MP4-Attachments-Previews-in-Confluence/qaq-p/757973

[JP _AC Bielefeld Leader_]

Could it be a size issue? Confluence can be restricted to only allow attachments of a certain size.

Did you check this page:

https://community.atlassian.com/t5/Jira-Core-questions/quot-Ouch-We-can-t-load-the-image-quot/qaq-p/401628

Best

JP

[Richard McCance]

I tried both ways and get "video format or mime type is not supported"

[Brant Schroeder]

Are you using cloud or server?

[Richard McCance]

we are using Server

[Brant Schroeder]

Can you look at the page source and see if the link Confluence is generating is correct.  Also have you tried additional browsers.