upgraded confluence from 6.0.4 to 6.7.3, now will not start

[Irshad Sheik]

ive run an upgrade on the production server, now i cannot get confluence to relaunch, cannot find page, checked all config files, linux installation

[Nic Brough -Adaptavist-]

What do the logs say the problem is?

[Irshad Sheik]

ive gone through all the logs and cant see anything myself, i may be missing something

[Nic Brough -Adaptavist-]

The only time you won't get a log file that tells you what is going wrong is if the installation is so damaged, it can't start, in which case, you will see errors when running the start-up script.

There is a reason in your logs, you will need to find it (it will usually be at the end of atlassian-confluence.log or catalina.out if Confluence is not starting at all)

[Irshad Sheik]

ok so looking at the atlassian-confluence.log file, i see lots of errors,

018-05-14 07:37:44,202 WARN [http-nio-8090-exec-54] [confluence.impl.vcache.SynchronousExternalCache] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE
-- url: /login.action | traceId: 1530c06c858855ae | userName: anonymous | action: login
2018-05-14 07:37:44,221 WARN [http-nio-8090-exec-54] [confluence.impl.vcache.SynchronousExternalCache] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE
-- url: /login.action | traceId: 1530c06c858855ae | userName: anonymous | action: login

[Irshad Sheik]

this is a linux install as i mentioned, so navigating via putty interface, what would be my best way forward? can this be fixed or must restore from a backup, im not a linux expert, so restoring from the backup will be something new for me

[Irshad Sheik]

these are the last 3 lines in the log file

2018-05-14 08:59:48,909 ERROR [http-nio-8090-exec-54] [confluence.servlet.download.ExportDownload] getStreamForDownload Unauthorized attempt to access resource by null. For more detail turn on INFO level logging for package : com.atlassian.confluence.servlet.download
-- url: /download/temp/pdfexport-20180510-100518-1441-3661/H2CP-Howtoaddcommentstoatask-100518-1441-3662.pdf | traceId: c1b4c04b776873f1 | userName: anonymous
2018-05-14 09:00:18,184 INFO [localhost-startStop-2] [atlassian.plugin.manager.DefaultPluginManager] shutdown Preparing to shut down the plugin system
2018-05-14 09:00:18,221 INFO [localhost-startStop-2] [atlassian.plugin.manager.DefaultPluginManager] shutdown Shutting down the plugin system

[Irshad Sheik]

when trying to run the command ' sudo start-confluence.sh' the error is unable to resolve host name, any idea what could be casuing this?

[Nic Brough -Adaptavist-]

A broken network setup probably.  Could you show us the full error?

[Irshad Sheik]

operations@ChaseJiraAndWiki:/opt/confluence/bin$ sudo start-confluence.sh
sudo: unable to resolve host ChaseJiraAndWiki
sudo: start-confluence.sh: command not found

[Nic Brough -Adaptavist-]

Your /etc/hosts and/or etc/hostname are incorrect and need fixing

When starting Confluence, you need to run the start-confluence.sh explicitly unless it's in the path.

[Irshad Sheik]

had a look at the host file and hostname file, all is well and as it should, so we going to attempt a server restart after hours so see if that resolves that issue