We can no longer log into our confluence server. How can we recover it?

[Daisy XU]

Hi, 

We failed to log onto our confluence server for a while, and we stored everything on that account. Can you help check what was the problem and how we can recover it?

We had Confluence, JIRA and Bitbucket. We did not renew it because that didn't work for a long time. 

Thanks

Daisy

[Mayur Jadhav · Accepted solution]

Hi @Daisy XU ,

Welcome to the Atlassian community!!!

You can raise a support ticket with Atlassian Support.

Let me know if any questions or queries.

Cheers,
Mayur

[Daisy XU]

I thought this was the place to raise a ticket...then when I tried again, there is no simple way to raise a support ticket! It was designed like an ESCAPE ROOM. I can now understand why my engineer stopped trying and almost trashed the server. 

[Mayur Jadhav]

Could you please share an screenshot if you are unable to raise a ticket. It is very straight forward.

[Daisy XU]

deleted my screenshots. 

[Daisy XU]

where two pages take me to a long list of nowhere...what next then? 

[Mayur Jadhav]

Not sure, You should be able to raise a ticket. Is your confluence is on trial ??

[Daisy XU]

We've been using it for many years. My engineers stopped trying to fix it, so I am picking it up to contact you. I am the company owner. 

[Mayur Jadhav]

@Daisy XU , I guess confluence server license is expired, You need to renew it in order to access the Support on technical side.

[Daisy XU]

Well, thanks. I need someone to reassure me that my stuff is stored safely there and we are able to continue using it. I now just cannot do anything or see anything. 

[Mayur Jadhav]

You are using confluence server and it is managed by you, until you touched anything or remove anything your data will be there. 

[Daisy XU]

@Mayur Jadhav Thanks for explaining. I will try to figure it out at my side first. 

[Mayur Jadhav]

@Daisy XU  If the information is helpful, please hit accept button so that it will help others too.

[Daisy XU]

Thank you @Mayur Jadhav you've been very helpful and kind. 

Have a great day!

[Daisy XU]

How can I get a real person technical support? I don't mean to post a question on an open discussion forum...this is embarrassing.