Recently Viewed Articles

[Rebecca Kornblum]

How can I find a list of articles that have recently been viewed by users?

[G subramanyam · Accepted solution]

Hi @Rebecca Kornblum welcome to the confluence community forum and we are glad to see you here. I wish you are doing good and staying healthy.

As per my understanding on your post, currently confluence don't have that option. However, we need to rely on the Atlassian market place and use 3rd party app. Link below with comments and rating. The best part is the availability of "free trial" for the app at the moment.

https://marketplace.atlassian.com/apps/1215565/page-views?hosting=server&tab=overview

Recently the Atlassian team have published an article on confluence features which might interest you. Read on:

https://community.atlassian.com/t5/Confluence-Cloud-articles/The-5-Most-Delightful-Confluence-Features-of-2020/ba-p/1561199

If my answer addresses your query, kindly "upvote" and "Accept answer" so new members can find it useful.

[Rebecca Kornblum]

Thank you ... the Page Views app is what I found this morning when I was researching it. It's good to know I was on the right track!

[Walter Buggenhout · Accepted solution]

Hi @Rebecca Kornblum,

On Cloud, that won't be a walk in the park, unfortunately. There is a fairly good explanation for this in this support article.

On an additional note - and thinking through on your mention of articles - if you are referring to KB articles in Confluence related to a JSM solution, there is a standard report in Jira Service Management for that. Just not sure from your question if that's of interest to you.

I'll share it anyway. From a Jira Service Management project with a knowledge base attached, navigate to Reports and find the Requests Deflected report. It has a metric called Articles viewed from portal:

In my demo site, there aren't any. But if there are, you can see which pages where viewed and how many.

[Rebecca Kornblum]

Thank you ... I've shared your response with my team leader so he can be as informed as possible and make the best decision.