Saving of inline comments for some users not possible!

[Perry]

Hello,

we currently have Confluence Version 7.4.4 installed. A User reported problems while using the inline comment functionality, whilst the others don't.

Trying to add an inline comment on strings only containing "name" fails with the following message:

Ihr Inline-Kommentar kann nicht hinzugefügt werden. Eventuell enthält der markierte Abschnitt ein Makro oder eine Benutzererwähnung. Markieren Sie Nur-Text.

I've tried reindexing and restart like descried in the Article https://confluence.atlassian.com/confkb/exception-when-creating-or-deleting-page-683181903.html .

It didn't help.

Can you help me?

Best Regards,

Perry

[Perry · Accepted solution]

1. Cache Management > Flush
2. Content Indexing > Rebuilt

[Alexis Robert]

Hi @Perry , 

do you see any errors in the application logs when recreating this issue ? 

If it's only for some users, I would think that this is an issue with browser cache or compatibility. Maybe ask them to try again with Incognito mode or with another browser ? 

If it's only for some users, I would say that it's an issue client-side and not server-side.

Let me know if this helps, 

--Alexis

[Perry]

Hi @Alexis Robert ,

I couldn't finding anything regarding the affected user in the logs.

The user already tried to replicate the scenario in all available browsers and on the browser of another PC resulting the same error.

I've found a solution to the problem.

The issue was resolved by:

1. Cache Management > Flush
2. Content Indexing > Rebuilt

Best Regards,

Perry