Text in Microsoft Office documents is corrupted

[Takashi Kagimoto]

hello,

My colleague has trouble with corruption of text in Microsoft Office documents uploaded onto the confluence. According to the message of

https://shibosuke.net/wiki/pages/viewpage.action?pageId=1114199

(sorry in Japanese), you can fix the problem by installing a japanese font to an on-premise environment. But what we use is Atlassian-hosted services, thus cannot do the same thing.

Does anyone know how to take a direct look at japanese Microsoft Office documents on the confluence cloud service?

Best regards

[Guilherme Nedel [Atlassian] · Accepted solution]

Hello Mr. Takashi,

There is an open bug report for this subject, filed under https://jira.atlassian.com/browse/CONF-36698. You mention that the issue is happening in a Cloud environment, currently our instances get updates to the latest version automatically, so there is a chance that this domain is being managed by a third party team. 

Would it be possible to confirm that?

[Takashi Kagimoto]

Hello Mr. Guilherme, Thank you for your kind answer. What I'd like to do is just to make sure a fact that multibyte characters like Japanese in Microsoft Office documents are not properly displayed on the Confluence cloud. I will pass your message to my colleague. Thanks a lot.

[Nelson Pereira]

Hi Mr Takashi,

You can try this add-on for office documents integration in Confluence:

https://marketplace.atlassian.com/plugins/cloud-files-google-drive-docs-office-365-documents-dropbox-topdox-for-confluence/cloud/overview