The SystemInformationService could not be retrieved from the container.

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The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.

The SystemInformationService could not be retrieved due to the following error: java.lang.NullPointerException

Cause

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:152)

caused by: java.lang.NullPointerException

at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)

Stack Trace: hide

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:152)

at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:115)

at com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:63)

at com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:48)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:931)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:662)

Caused by: java.lang.NullPointerException

at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)

at com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:44)

at com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:88)

at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:326)

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:146)

... 33 more

Referer URL

Unknown

[Bruna Griebeler]

Hi Bryan, Until you can better elaborate what could have caused this issue. 
There's a KB article that suggests this can happen during the database setup step when upgrading to Confluence 3.5.4:
https://confluence.atlassian.com/display/CONFKB/When+Upgrading+Confluence+3.5.4+database+setup+fails+if+the+server+cannot+reach+the+internet 

Please let us know if this fits your situation. Cheers

[Alejandro Conde Carrillo]

What where you doing when you got this error? This kins of error can sometimes be fixed by clearing your plugin cache.