The editor didn't load this time The connection timed out.

[youngjun]

hi

i've a issue to need help

i'm using confluence server now, and perfectly worked yesterday.

but today i found this message and editor didn't work...

The editor didn't load this time

The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.

if i setting limited editing mode, than it works but only one person will able to editing

i checked sending websocket in my browser(firefox, chrome)

what should i do something?
help me!

thanks

[Christo Mastoroudes [Adaptavist]]

Hi,

Sounds like a collaborative editing issue. The help page might be worth a shot.

https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html

Regards

Christo

[youngjun]

hi!

thanks to reply!

i found solution to this page

https://confluence.atlassian.com/confkb/weird-page-or-editor-behaviors-with-kaspersky-internet-security-338365257.html

it's kaspersky problem!

anyway,
thanks to reply again!!