US DOD -- How do you setup confluence with security blocking browsers

[charles hicks]

I am working on a Department of Defense network and system.

Even with HIPS temporarily disabled I cannot use a browser on the server. I get an IE enhanced security error. When I attempt to  access confluence (installed but not setup) from my laptop using the URL  http://servername:8090 I get an error that the server refused the connection. Any suggestions?

[Jakub Sławiński]

Hi,

can you check on the server side if the application is running on the specified port? Moreover, do you have such port opened on the firewall?

Last but not least, are you able to connect to this port using for example telnet?

[charles hicks]

network team says the port is open. I have installed Confluence according to instructions using the port 8090. Using telnet or SSH2 I also get the connection refused error

[Jakub Sławiński]

Are you able to verify using netstat or similar tool that the application is running on the specified port on the server?

[Nic Brough -Adaptavist-]

A refused connection often means the system isn't running on that url.

I would be very surprised to find a system running for a defence department over http - that's a plain text connection!  I would very much expect it to be https, and probably with the port removed as well.

Are you sure you have the right url there?

[charles hicks]

I tried https as well. the Atlassian documentation has the url http://localhost:8090

[Nic Brough -Adaptavist-]

Ok, but where is your system actually running?  If you have not changed the defaults, then it should be on the url in the docs, but a refusal suggests a network block (which could be a firewall on your machine or even a browser setting), or that there is a service listening on that port but not serving anything.

I'd like to see the full error message, but the next thing to check is if Confluence is actually running and listening on that port. 

I don't know how to check process ports on Windows, but "netstat" is used on Unix-like systems and you can search the output for 8090.  May be easier to look for the process - in the process management, you'll see Confluence, Tomcat, Java (one or all!).

If it does appear to be running, then check the end of the application log <confluence home>/logs/atlassian-confluence.log , If that does not appear, or looks like Confluence has failed or is not currently running, the next place to look is the Tomcat log - <confluence install>/logs/catalina.out