Unable to edit documents

[Ryan Schefke]

When editing the documents I am getting below error

Cannot restart synchrony service.

[Daniel Eads]

Given some info in the video Ryan recorded, I think the problem is related to an attack against a vulnerability that's been circulating. I've answered comprehensively in Ryan's second ask of this question.

[Ryan Schefke]

Hello. We are still having the Edit problem. I recorded a descriptive video to show you exactly what is happening. Please advise as we are unable to edit/update our customer documentation: http://youtu.be/YNY80AdoY0s?hd=1 

Thanks,

Ryan

[Deleted user]

Hey @Ryan Schefke 

Are you able to clear your cache or try a private browser window?

Thanks

[Ryan Schefke]

Hello @[deleted] . Same thing happens. Tried to clear cache and use incognito. 

Note that we just migrated our Confluence from one server to another, which is when the issue started occurring. 

My video here shows the issue that occurs when trying to edit: http://help.leadliaison.com/watch/cqfDb8Z0n8