Unable to open the gliffy diagrams in edit mode for one of the user in my instance .

[Gorrepati Satyavani]

Hello Experts..

Unable to open the gliffy diagrams in edit mode for one of the user in my instance .

What should we do..

Thanks

[Samie Delebo - Your Gal at Gliffy]

Hi @Gorrepati Satyavani !

Please email our support team at support@gliffy.com if you haven't yet. To help trouble-shoot, we'll want some info about your account that you probably don't want to post publicly (like your Entitlement Number or SEN). 

Thanks so much!

Samie