User not showing up in People Directory

[Colin Bowern]

I have a user who shows up in the users list, has a user profile, but doesn't show up in the People Directory or when I use the @Usermacro. How do you approach troubleshooting this type of issue?

[FelipeA · Accepted solution]

Hi Colin,

You can try going to the user profile directly http://<confluenceurl>/users/viewuserprofile.action?username=replaceUsername this will trigger the indexer for this particular user and it might show up.

If that doesn't solve, please try reindexing Confluence from scratch, and this should fix your problem.

Best regards,

Felipe Alencastro

[Colin Bowern]

Rebuilding the indexes did the trick. Let's hope that this isn't a regular thing to do. :)

[Bruna Griebeler]

Hi Colin,

The People Directory is generated by the table content which contenttype is USERINFO:

select * from content where contenttype like 'USERINFO';

You might want to check if the user is set there.

Also, check if the user is appeaing as deleted or disabled:

e.g.

• http://my.confluence.com/dopeopledirectorysearch.action?showDeactivatedUsers=true
• http://my.confluence.com/dopeopledirectorysearch.action?showExternallyDeletedUsers=true

Check here for more info.

[Colin Bowern]

@Bruna- the user does appear in the content table. Neither of the two queries shows the user. Any other ideas?