User tests successfully but remains unsynced

[Joshua Wilfong]

My instance syncs with 2 Microsoft Active Directory (Read Only, with Local Groups) It is common for users to be testable in both of them but remain unsynced even when a sync was just performed. What could cause this? Thank you.

Test basic connection : Succeeded

Test retrieve user : Succeeded

Test user rename is configured and tracked : Succeeded

Test get user's memberships : Succeeded, 4 groups retrieved

Test retrieve group : Succeeded

Test get group members : Succeeded, 824 users retrieved

Test user can authenticate : Not performed

[Uday Kumar Govindu · Accepted solution]

Please update synchronization interval then click on test settings and finally save updated settings then do manual synchronization.

[Fabian Lim · Accepted solution]

Hi @Joshua Wilfong

We had similar issues with the confluence server before.  

One workaround that you can try is to update the the user's profile in Confluence.  Go to the user's profile in confluence and update the "about me" section with "hello".  

This triggers the account to sync. user group and license information.

If you still have issues, you may want to contact Atlassian Support.

Regards

[Joshua Wilfong]

 Thank you. This user does not have an account yet, but in my experience if I create a internal account it stays internal and never syncs with AD even if the username match.

[Joshua Wilfong]

I created an account for here and it immediately found her in LDAP. thank you.