View file macros doesn't work

[Sergey Kondakov]

I've configuration of Confluence server under HTTPS with NGINX. Unfortunately I can't view any docs by clicking on them. I see that browser try to open modal window and it show progress circle and that's all. At trace of browser I see only alive requests to browser. Please advise what should I do to fix it.

[Kishan Sharma · Accepted solution]

HI @Sergey Kondakov Can you please check if "Office Connector" plugin is enabled ?

[Sergey Kondakov]

Atlassian no longer offers personal support for Starter Licenses.

[Kishan Sharma]

Ah yes, server Starter Licenses are supported exclusively through the Atlassian Community which is also staffed with atlassian support engineers who can help for such issues. Hopefully someone gets back to you on this.

[Sergey Kondakov]

I try it but I have Server release and faced with some issues. Could advise which path should be used to register my ticket. 

[Sergey Kondakov]

Yes, for all attachments, I can only download it through web browser. When I try open it at confluence interface I see that nothing happens, only progress ring is rotating.

[Kishan Sharma]

Ah ok, this is something that need troubleshooting by collecting HAR file to see if the requests are completing or stuck. I would suggest raising a support ticket to Atlassian Support for help.

[Sergey Kondakov]

So, have you any idea about this issue? It's still completely desn't work. 

[Kishan Sharma]

Is this happening for all attachment types or any specific type of files?

[Sergey Kondakov]

Hi. Plugins was enabled. I've check it earlier.

[Kishan Sharma]

Great that you have got it working :)