What do you mean by "10 users" for licensing?

[Aida Nadzirah]

As you can see from attached picture, they explain about differ between what unlicensed user can and cant. But my situation, i am the administrator for Jira Service Desk (trial) and Confluence (trial). My agent (team member) have licensing only for Jira service Desk(trial), and they dont have license for Confluence. But, why my agent still can create  new article and edit article  even though they dont have license on confluence.

p/s: i dont mind if agents can add, or edit the article. I know we have restriction function. But it make more weird, who actually hold the license. If my agent can access to knowledge base, then i should buy only 1 license ( 1 user) for administration only. More economy right. Only admin need to login to confluence. Other can create article without license.

[Shannon S · Accepted solution]

Hello Aida,

Welcome to Atlassian Community, and thank you for bringing this up to us. I'm happy to clarify that for you.

Our documentation refers to Unlicensed users as users who have an account on Jira Service Desk but are not taking up a paid license seat. For example, your customer accounts. You can grant these unlicensed users access to Confluence, which allows them to view pages in Confluence that are otherwise hidden from anyone without a Confluence license.

The screenshot you shared is referring to these users, which have been given access to Confluence. Therefore, your customers won't be able to comment or edit pages, see your user information, or search the rest of your Confluence site.

If your Agents are able to create and edit pages in Confluence, then it may be that your Confluence site has had Public Access set up. I would recommend checking to see if that's the case, and if the Space Permissions are providing add and edit permissions to your anonymous visitors.

Let me know if you have any trouble.

Take care,

Shannon