Why is the space contributor macro not working suddenly?

[Amanda Chu]

The "space contributor" macro was working fine but suddenly is not working after May 19.

[William Zanchet [Atlassian]]

Hi Amanda,

When you say it's not working, you mean that the data is not being shown there? If yes, this could be related with Confluence's index, and you might need to do a Rebuild of the content index from scratch.

Cheers,

WZ

[Amanda Chu]

Hi William,

See image below. The "Space contributors" use to work and now it looks like this. Please advise.

Thanks,

Amanda

[Deleted user]

In general, data needed to render that macro comes from indexes, so the first thing that we would need to do, is rebuild indexes from scratch, as that would fix the data in this case.

[Amanda Chu]

Hi William,

It looks like it is disabled by someone (see image below). How could this be? Please advise. What's next?

[William Zanchet [Atlassian]]

Hi Amanda,

This means that the plugin is disabled or culprit. Being that said, lets check if the plugin is enabled. Can you please go to Cog Icon > Confluence Admin > Manage Add-ons and search for:

Confluence Contributors Plugin

Under the "All add-ons". You can find it, by clicking in the drop-down menu.
If it's enabled, it means that it's broken. So we need to do a rebuild of the bundled plugins from scratch, as you can see here.

I hope this helps.
Cheers,
WZ.

[Amanda Chu]

Hi William,

It looks like it is disabled by someone (see image below). How could this be? Please advise. What's next?

[Amanda Chu]

Hi William,

Did you see the image I attached from yesterday comment?

Amanda

[Amanda Chu]

William,

I just noticed the plug-in was enable without me doing anything. Did you find out why it was disable out of the blue?

Thanks,

Amanda

[Mark Hrynczak]

There are no known problems reported about the contributors macro not working.

I tested it on an internal OnDemand instance and it appears to be working as expected.

Please can you raise a support request so that we can investigate your specific problem.