Word and PDF Export missing whiteboard embedded diagram

[Sven Loe]

Dear Community,

I have embedded a whiteboard as followed:

1. Created whiteboard.
2. Copied the whiteboard's link from the top-right corner
3. Copied the link to a confluence page 
4. In the link display settings, I choose the "Embed" option.
5. Exported as PDF
6. Result Whiteboard is not displayed in the PDF (Error 404)

Is this a know issue? I hope there is a solution or workaround available.

Cheers

Sven

[Kristian Klima · Accepted solution]

Hi @Sven Loe and welcome to the Community.

It seems that Whiteboards are another element that is not supported for PDF exports.

For a single page, the workaround is to Enter the presenter mode (on a Mac, press 'R' key), then use the browser's printing feature and select Save as PDF.

[Sven Loe]

Hi Kristian,

Thank you for welcoming me and for your fast answer. Unfortunately, your suggestion via browser doesn’t work. My print is empty. Is the whiteboard function planned to be supported soon? We are using a lot of flowcharts in our pages, which we need to print.

[Kristian Klima]

Hi @Sven Loe 

I swear it used to work... I wonder if it's permission thing... The board renders properly in the Presenter mode but the moment I unleashed my screenshot app (Snagit), it was gone. 

The screen stated in the Presenter mode, the embed frame was still there but my diagram was gone... 

I wonder if you Scroll PDF exporter would fare better. 

I'm going to request assistance from Atlassian.

[Jessica]

Hi @Sven Loe

The error message you are running when exporting a page that contains a whiteboard embedded is due to the bug: When export a page to PDF contains a smart link to whiteboard, link part is displayed as error in PDF file

For the Word export, it seems to be not displaying the error, but it will export with the link only.

About the browser printing option, if you are trying to print with the Layout as Portrait, it might return a blank page (behavior we got when testing the print option right now), with that in mind please let us know if you are able to change the Layout to "Landscape" and see if the embedded whiteboard is displaying on your printing options, along with the page content.

Regards,
Jessica

[Kristian Klima]

Hi @Jessica 

Thanks for jumping in :) 

@Sven Loe  I can confirm that browser-based print into PDF works in the landscape mode.