Your subscription has been canceled

[Brigita Gerželj]

We use your tool every day and today we received your message as an attachment. Can you please copy the data for us and save it. We want to continue using it. What is the process so that we can keep the entire history?

[Tansu Akdeniz]

Hi @Brigita Gerželj 

Welcome to the community.

Let me notify Atlassian team here so they could reach out to you.

[Jessica]

Hi @Brigita Gerželj 

Welcome to the Atlassian Community!

We don't send copy of your data, but this is something you can generate a Confluence Cloud backup to keep the data safe before the product is deactivated and deleted.

Regardless if the product is being deactivated or not, we highly recommend taking backups to avoid any issues in case something happens in your production site, like for example an accidental deletion, etc.

That said, any product/site admin can follow the steps mentioned in our documentation:

• Export a data backup file of your instance (Backup site)
• Export a space's content as Word, PDF, or data files (Export space by space)

In case of space backups individually, please keep in mind to export it as .csv (recommended) or .xml

About the site subscription, if you want to keep using it, as it looks like it was cancelled, my suggestion would be to check with your admin to understand if they are really cancelling the product/site or need help reverting this change.

They can contact us at https://support.atlassian.com/contact/ under Billing, payment and pricing to undo the cancellation and any other help with the subscription itself, but we would recommend doing it as soon as possible, before the product is cancelled.

Regards,
Jessica