best practices confluence and hip chat

[Michael Weintraub]

Hi.  I'm looking for best practice suggestions for using confluence and hip chat (or slack).  I know how to integrate the two via web hooks.  What I'm looking for is a set of suggestions or experiences on how the two are best integrated.  For example, should a transcript of a hip chat conversation be put into a note?  If so, how do the mechanics work (best)?  E.g. #RECORD_ON / #RECORD_OFF kind of thing; just dump the channel into a note and have someone edit it in confluence later...  This kind of thing.

Thanks,  Mike

[Peter T · Accepted solution]

OK. Let me share you my experience.

1. We use HipChat for everything that is worth talking, asking and is typically short lived and does not require a long living discussion - for those we use Wiki and email. After we adopted this approach my email load was reduced with over 60% which is great accomplishment. The importance of longevity is because in a chart room several topics can be mixed up and it could become confusing.
2. We use it to keep track on different activities on Confluence and JIRA and we can see each and every change (the granularity is configurable)
3. We create issues in JIRA based on some discussion in HipChat
4. We don't create confluence pages yet... haven't found a really good use case.

Overall it is quicker and more powerful alternative to email.

[Michael Weintraub]

Thank you, Peter.  This helps.

[Michael Weintraub]

Fair point.  I've observed people use hip chat (or Slack) to talk about an issue and to assign tasks.  For the latter, I've seen reference to setting a key word and then the issue - and then triggers assignment in Jira.  But for the former, I'm open to suggestion. 

I'm also looking for suggestion on use cases that people find helpful.

Quick background on my ill-formed request:  I have student teams that are doing projects and I'm trying to lay out a flexible SDE that encourages good practices.  My experience set really hasn't used chat-style tools in projects.  So, I guess I'm asking for some best practice suggestions for integrating hip chat into the SDE where I'm using confluence to manage requirements, blogs, and documentation and JIRA to manage the dev.  Those two are linked.

Thanks,

   Mike

[Peter T]

Hi Michael,

What is the business requirement a.k.a. use case that you are trying to accomplish?

Reading your questions it was not clear to me and there are various options for the integration.

Cheers,

Peter T