can't edit a file

[Irina Solarcuka]

Hi,

User can't edit an xlsx file in Confluence. The following error occures:

"No connectivity with server".

IE 8, Office 2010

What could be the problem's solution?

Best regards,

Irina Solarcuka

[PeterKoczan]

Hi Irina,

Can you try and see if the user in question has permissions to edit the page the excel file belongs to? Can you try to use the same user from a different PC? Very likely this is caused by antivirus/firewall settings that prevent proper communication between Confluence and the client.

Kind regards,

Peter

[Ruchi Tandon]

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

[Irina Solarcuka]

This issue is related the separate user only. All other users can edit files. We have reproduced this issue with Firefox.

[Ruchi Tandon]

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

[PeterKoczan]

Hi Irina,

There could be various reasons. First of all I'd suggest you to check if your plugin/office/Confluence versions are compatible based on the documentation: https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence

You may also want to check out the known issues page here: https://confluence.atlassian.com/display/CONFKB/Office+Connector+Limitations+and+Known+Issues

Please take a note on all the linked pages on the second link too.

If you fail to solve the issue by the above, you are always welcome to open a support ticket with us at http://support.atlassian.com where we can assist you based on the information in your logs.

Kind regards,

Peter