confluence mail configuration

[Robert Nadon]

Hi all,

I am setting up a Confluence server and it is not sending out and emails on anything.  I have the mail server setup exactly like my JIRA installation and the servers are on the same subnet.  I go to the mail queue and it is empty. I go to mail server and try to test and I get this:

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

There is nowhere to configure protocol either so how does Confluence know whether it is IMAP or SECURE_IMAP? 

I am not sure why the emails are stuck in the Mail Queue either.  Where are they going?

Thanks in advance,

Robert  (From my new job  / email account)

[Robert Nadon · Accepted solution]

We created a confluence users and used that for both the from and the mailbox, and that seemed to work.  I believe the problem was a permission on the Email server side, but I only have admin into Atlassian tools not the outlook server...

[petry]

Hey Robert,

Based on the error attached, seems to be related to this KB, where the username should be the complete email address instead the username only.

Can you check if it helps?

Cheers,
Andre 

[Robert Nadon]

Thanks, I tried that and no help, same error. Still not sure why it never goes to the mail queue, I refreshed the queue several times and never saw anything go through there??? Also I noticed on my JIRA install that replying to the JIRA message gets bounced, but that may mean we need to setup JIRA as a user account on the exchange server? Most likely a different problem as JIRA is sending out mail and reading in email through incoming mail.