confluence: trouble with upgrade 6.15 to 7.13

[Vijay Atturu]

Hi all,

after migration from one server to another with Confluence 6.15 everything works fine. The old installation was on a  Windows Server 2012 R2 and  MS SQL 2012 and now we are using Windows Server 2019 and MS SQL 2017.  I followed this steps Migrating Confluence Between Servers | Confluence Data Center and Server 6.15 | Atlassian Documentation and I also created a user for Windows service Creating a Dedicated User Account on the Operating System to Run Confluence | Confluence Data Center and Server 6.15 | Atlassian Documentation

As I already said it works very well. Now I wanted upgrade my system to version 7.13 and followed the steps Upgrading Confluence 

The setup routine told me the update was successful but when I went to the website I got this message:

HTTP Status 500 – Internal Server Error

Type Exception Report

Message org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

org.apache.jasper.JasperException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp
	org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:590)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:426)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:378)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:326)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:46)


....

This also happens when I try it on the local computer.

The only thing what I see what is different the user account of Confluence service has changed to "Network Service". But even when I change it back to my user account, I get the error message.

Does anyone know what went wrong?

Thanks for help.

best regards

[Vijay Atturu · Accepted solution]

Hi all, 

I found the solution in this KB "The component of the database name of the object qualifier must be the name of the current database" error on upgrade to Confluence 6.1+

I actually had capital letters in the name of the database, but they were not specified in the config file.

Thanks for help.

best regards