fast track transition not working

[Martin Hipfinger]

hi,

i've created a JIRA workflow, and do need to use some "fast track transitions" as post functions in order to route the issue to the proper Status. those fast track transitions are the last Actions in the Transition.

the Transition itself seems to work - that means the history of the issue Shows the Transition was done, the user is displayed the correct Buttons of the next transitions - but the Status itself of the issue does not Change.

how to fix this?

br,

martin

[Markus Hof]

do you have any idea what may cause this issue?

[Martin Hipfinger]

no, there isn't (sorry for the delay, but it seems like i'm only allowed to post 2 comments within 24 hours...)

[JamieA]

is there anything in the logs?

[Bijan Sadeghi]

yes. that's correct

[JamieA]

I presume you have no listeners that are doing something when that Allgemeines Ereignis event is fired?

[Bijan Sadeghi]

yes, those are mutually exclusive conditions. the comment would be just a nice to have, so i'm fine if it will not work. i've removed the creation of the comment, but this didn't change the behaviour described (i’m a collegue of martin)

[Thanos Batagiannis [Adaptavist]]

Try to add the comment using the commentManager

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue

Issue issue = issue
def commentManager = ComponentAccessor.getCommentManager()
def currentuser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
//will create a comment to issue with currentUser being for author
commentManager.create(issue, currentuser, "this is a comment", false)

[JamieA]

Those fast-track functions... do they have mutually exclusive conditions?

Setting the comment may not happen if there is not a screen for that transition with comments on it, other answers suggest to use CommentManager to create the comment.

[Martin Hipfinger]

oh, sorry for not including this information. i'm on latest version - that means JIRA 7.1.2 & ScriptRunner 4.2.0.7. Yes, i'd set a comment also (as "Additional issue actions" during the fast track transition) but it's not applied 

 sr.PNG

[Thanos Batagiannis [Adaptavist]]

Hi Martin,

Which versions of JIRA and SR you use ? Do you apply further actions (for example set a comment ) during your transition ?