Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

how do I recover a corrupted draw io file?

Mr VEE
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 5, 2021

I worked on a design on my diagrams.net desktop app on my mac. It crashed few days ago while trying to export the file. Afterwards, it has been failing to open whenever I try to open and it shows the error message  (Error loading file...) shown in the screenshot below.

Please how can I recover this file back? Any help would do. 

Thank you 

 

 

Screen Shot 2021-01-06 at 2.04.20 PM.png

1 answer

0 votes
David Benson _draw_io_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 6, 2021

Unfortunately, this community is specific to Atlassian, the desktop version of draw.io doesn't relate to Atlassian. See https://github.com/jgraph/drawio/wiki/Getting-Support for support options.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events