how to add fields to notification emails?

[jian wang]

There is [Severity:] field in JIRA ticket web page, i want to receive the JIRA notification email with [Severity:] showing when the tickets is created up.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @jian wang 

If you are on the cloud version, as I see from your ticket, then the documentation which @Mayur Jadhav provided, unfortunately will not work on you. You can't change the default email jira notification template. You are able to do that by using an app (like JMWE). This app has the ability to send emails. And there you can customize your own email template. But of course this takes time.

[jian wang]

Appreciated!

[Mayur Jadhav · Accepted solution]

Hi @jian wang 

Please go through this document which will help you get an idea.

But before that I want know your are talking about the Jira notification default one whenever issue created or In any Automation rules??

Thanks

Mayur

[jian wang]

i am talking about the Jira notification default one whenever issue created, thanks.

[Mayur Jadhav]

Then above link will help you on this.

Thanks.

[jian wang]

Thank you for your answer.