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i wish to delete this organization

William Tjong
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February 13, 2025

i accidentally created this and want to delete it but the "delete organisation" button is greyed out despite not having any products or subscriptions active. 


2 answers

0 votes
MBP PROPERTY MANAGEMENT
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 18, 2025

I have this same issue. I can't delete an organization I just created. 

It's greyed out and I don't have any domains or apps associated to it. Screenshot 2025-06-18 182830.png

Hans Polder _Devoteam_
Community Champion
June 26, 2025

Hi, 

On the Billing page, you should see at least one product/app. Make sure to cancel that and AFTER the cancellation period has passed (usually about a month).

Only then will you be able to remove the organization.

 

0 votes
Hans Polder _Devoteam_
Community Champion
February 13, 2025

Hi William,

Can you provide a screenshot of what it is that you are seeing?

Since this is a public forum, we are not Atlassian employees ourselves, hence we cannot see 'behind the scenes' of your setup. As there can be several reasons for the organisation not (yet) being removable, you could also consider raising a ticket with Atlassian Billing Support here: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Best regards,

Hans

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