purchase Viewtracker fails

[arwin_arphic_com_tw]

I want to purchase Viewtracker - Analytics for Confluence and the purchase fails. What is the reason?

[Mattia _Communardo_]

Hello Arwin, 

we are the manufacturer of the Viewtracker app.

But unfortunately, we can't help you in this case. The listed error message indicates a problem with the payment. Only Atlassian has the ability to view payments processes and the related errors.

Please get directly in contact with the Atlassian support here https://support.atlassian.com/contact

Kind regards

Mattia

[arwin_arphic_com_tw]

ok thank you very much